A TED Talk, Desert Island Discs And The Telephone.

Recently, I viewed a TED talk by Simon Sinek entitled “How Great Leaders Inspire Action”. For me, this is a jaw dropping talk that I have now watched several times and made copious notes in my journal which, has provided food for thought, or to put it another way, has nourished the mind. In just a few minutes Mr. Sinek defined the difference between leadership and being a leader. He goes onto explain that people don’t buy what you do; people buy why you do it! If you can internalise this brilliant eighteen minute talk you will understand why some people merely view our opportunity as a means to help consumers save money while making a commission and others are driven by the understanding that they can help hundreds, if not thousands, of people through the power of time leverage, improve their disposable income, change their lifestyle and ultimately build a strong, residual financial wall that will protect them and their loved ones against the uncertainties of the future. According to Mr. Sinek it all starts with WHY?

View his talk http://www.ted.com/talks/simon_sinek_how_great_leaders_inspire_action.html

Desert Island DiscsThe other day I had a fairly lengthy drive and I listened to a  couple of podcasts of my favourite  radio program, Desert Island Discs. One featured an eminent cardiologist, Jane Somerville and the other featured Carolyn McCall who is the CEO of Easy Jet. I had to stop at a service station, not to fill up my car, but to fill up my journal with some choice “nuggets” that will be the start of some ideas for our business. It’s my belief that through the use of a journal and having it with you it will encourage you to be more observant during the day and could lead you to become a little more creative in your thinking.

I use my journal to record important telephone conversations. Currently I’m working with a number of team members. Some are very new and others have been with Diana and I for many years. To help me keep track of these varied conversations I keep notes of reviewed and expected activity. This type of note taking then allows me to coach those that I’m working with in an efficient manner rather than trying to remember what the agreed activity would be. Years ago my mentor told me to stop operating from thought and to operate from document. Documentation beats conversation every time! Just a couple of minutes of note taking can replace hours of sloppy conversation.

Before I make a phone call I invariably write an agenda in my journal. So, when I speak with my team member having exchanged pleasantries, I’m able to get right down to the nitty gritty. It makes for really interesting follow up calls when you say to your team member, “Those five things we discussed last Tuesday, how are you getting on?” Your team member responds with “What five things?” and you reply, “Let me see, I made a note in my journal.” The team member now knows that they are in trouble!

Some of my journals are stuffed with photographs, articles I’ve torn out of news papers, diagrams, sketches, doodles and of course my goal and contact list. Finally, why do I keep a written journal rather than an electronic one? It is a scientific fact that the material that you write or handle will be with you for much longer that the information you enter through a keyboard into an electronic device. It’s very satisfying leafing through a completed journal, numbering the pages, creating an index and adding your completed journal to your growing library of treasured material.

Until my next post……………..Toodleoo!

A Personal View of Recent Announcements in The Utility Warehouse.

There's WorkTo Do.
There’s WorkTo Do.

One of the best places to start to turn your life around is by doing whatever appears on your mental “I should list”!

With the exciting changes that have been announced by CEO Andrew Lindsay distributors will broadly fall into two categories. There will be those that see the announcements as a tweak to an already excellent proposition and there will be others who will realise that this is a game changeing pivotal point in our opportunity.

These announcements come at a critical time in the calendar year being part way through the last quarter of the year. The momentum that you create now in your business will roll forward to the New Year. Now here’s what some people will do. They will study the minutiae of the announcements rather than trusting the company to have done their home work in order to position the company at the forefront of the industry.

There are some things you don’t know how it works – only that it works. While some people are studying the roots, others are picking the fruit. It just depends which end of this you want in on.

So, here’s what Diana, David and I are doing with these incredible announcements.

For our leadership.

By the time that you read this we will have already been in contact with our leadership team to spread the plan.

For our personally sponsored team members who have yet to achieve Team Leader.

We will ensure that this section of our team is aware of these announcements and give them a precise plan on how to use the announcements to further their individual businesses.

Let’s review some of the changes:

No Membership Fee!

For the team members that have been within our group for more than just a few weeks you will remember that we had a limited time promotion when the membership fee was waived. The result was that the customer gathering numbers went through the roof! I believe that this extra spurt of customers was generated as a result of a barrier being removed.

Gold Talk Customers – Six Months Free Broadband!

This was also trialled as a promotion this summer with a spectacular result with customer numbers rising to record levels due to the confidence that was generated knowing that this is an exceptional offer.

Freezing Home Phone Line Rental!

This significantly increases our already competitive proposition.

The New Gold Customer Bundles!

The structuring of these bundles has made it even easier to attract customers to our multi service proposition.

The Price Guarantees!

The new energy price guarantee is much simpler to understand and far easier to explain and our double the price difference is very simple indeed.

Above all it’s made everything much simpler!!

The Effects

These new changes to our already strong offering are game changing as customer gathering has been made simple. A consequence of these changes is that our new team embers will qualify their positions and obtain their fast track bonuses faster, as a Gold customer now only requires three eligible services instead of four. With the changes to our more than competitive landline call package there will be an automatic increase in commsiions paid! Because of increased charges incurred by the company they have been forced to increase our energy prices but compared to the rest of the industry our increase is very modest indeed. Which means our customers get exceptional value but as a side effect it will increase our pesonal commissions as well.

The Challenge.

The challenge is to do more so that you become more than you already are. The barriers to customer gathering have been removed. With a set of new marketing tools and a new presenter (available on the Extranet) your personal challenge is to do more, to talk to more people, to help them save money and to help them make money.

Diana, David and I believe it to be true that if you help enough people get what they want you will get what you want.

Let’s do this together.

Until my next post, Toodleoo!

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